Account & Data Deletion

Delete your account in Settings

1. Sign in to Holler and open Settings (the gear icon).
2. Scroll down and choose Delete Account.
3. Confirm your choice and sign in again if asked.
4. Wait for the message confirming your account was deleted.

Deletion is irreversible. If the app reports an error, retry or contact support. Connected services may need additional time to complete cleanup, and backup copies remain until they expire.

Want a copy first? Export My Data is in the same Settings screen. It includes your profile, friends, topics, selected messages, writing preferences, reminders and subscription status. Exports have size limits and allow two per day. For a broader copy or help with an export, contact us.

Prefer to email us?

Send a Data Deletion Request to support@moosewelcome.com with the app name and your account email or identifier. You can use this route without signing in to the app.

Use your account email where possible. We verify ownership before making changes; if you cannot use that address, we’ll help you verify another way. We handle requests within the timeframes required by applicable law.

Remove something, keep your account

Email support@moosewelcome.com with the subject Partial Data Deletion and tell us what to remove, such as a photo, contact details or message history. The same verification and timescales apply. We’ll explain any effect on your features before acting and confirm when the removal is complete.

What account deletion covers

Deletion removes your account and profile, friend lists, messages, topics, drafts, writing preferences, settings, linked device identifiers, uploaded photos and files from our active app systems, subject to the exceptions below.

Email lists and shared copies

Website signups in Netlify and support correspondence are separate from your app account. To remove these too, include them in your request. To leave the early-access list, email support@moosewelcome.com.

Copies you exported or shared through another messaging app remain with you, your recipients or that service.

Records that may remain

• Purchase and tax records kept for accounting and legal obligations. App store records follow the store’s rules.
• Fraud and abuse records limited to what is needed to prevent repeat abuse.
• Encrypted backups until they expire through the backup retention process.
• Anonymous totals already combined so they can no longer identify you.

Retained records are not used to rebuild your profile or market to you.

Manage your subscription separately

Deleting your account or uninstalling Holler does not cancel an Apple or Google Play subscription. Cancel in your store settings to stop future billing. You can request account deletion before your subscription expires.

• iOS: Settings → your name → Subscriptions → Holler → Cancel Subscription.
• Android: Google Play → Profile → Payments & subscriptions → Subscriptions → Holler → Cancel.

Get help with subscriptions.

More about your data

Read our Privacy Policy for retention information and your rights, or email support@moosewelcome.com.